SHIPPING & RETURNS

SHIPPING WITHIN AUSTRALIA

Regular Post:

  • $8.00 for all orders
  • 1-6 Business Days (usually arrives within 2 business days)
  • Tracking available

Express Post:

  • $10.00 for all orders
  • 1-3 Business Days (usually arrives within 1 business day)
  • Tracking available

All our parcels are shipping via Australia Post.

All orders are usually dispatched within 24 Hours of Payment*.
Orders may require 1 business day handling.
All orders are Safe Dropped.

We don’t take responsibility for orders that are lost or stolen once item has been delivered to the address

We do not offer International Shipping at this time.

*Orders made on a Sunday or Monday will be processed on the following Tuesdays. Hair by Phd trades from Tuesday to Saturday. All other orders will be processed within 24 hours of payment.

RETURNS

All products are genuine and come with the manufacturer’s warranty. Every product has a different warranty period. Please phone us if there are any queries.

We do accept returns within 120 days of invoice date.

Change of Mind returns are accepted, however, there is a $5.00 restocking fee and the buyer is responsible for return postage and re-postage.

All items need to be in original condition, or else the refund/return will not be granted.

On the rare occasion that a good appears to be faulty, we will have it assessed once sent back and we will cover the return postage and re-postage.

We under no circumstances accept returns on a used hair appliance or products (unless faulty)

Hair appliances will only be accepted as a return if the product has not been opened, used and it is in it’s original packaging.

We will not refund a hair appliance that has been sent back to us if it has been opened used and not in re-sellable condition and the buyer will be responsible for the postage cost back.